Refund & Return Policy
1. Returns
We want you to be fully satisfied with your purchase from Fo-Rocaz.
You have the right to return your product within 14 days of receiving your order, in accordance with applicable consumer protection laws.
To be eligible for a return:
• The item must be unused
• The item must be in its original condition
• The item must be returned in its original packaging
2. Return Process
To initiate a return, please contact us through the website within 14 days of receiving your order.
You will receive instructions on how and where to send your return.
Returns sent without prior authorization may not be accepted.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged, or incorrect.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a reasonable timeframe.
5. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, unless defective or damaged upon arrival.
6. Damaged or Defective Products
If your item arrives damaged or defective, please contact us immediately with photos of the issue.
We will arrange a replacement or refund at no additional cost.
7. Late or Missing Refunds
If you have not received your refund after approval, please check with your payment provider before contacting us.
8. Contact
For any questions regarding returns or refunds, please contact us through the website.